So as a tech enthusiast I’ve run into my fair share of Tech related problems, ranging from Consoles, to tablets, to computers and even a few phones. Normally I can handle these myself but sometimes you just need to call in the experts for some help, or in this case lack there of.
I’ve recently been having a lot of trouble with my HP Touchsmart TX2 notebook. The problem being that I can only start it up in Tablet mode, if I try to start it normally, I get loud, continuous beeps, also known as a “BIOS Signal”. So I called up HP.
The 1st operator asks me for my information, including my first name, the notebook I’m using and it’s serial number. I spend a good five minutes giving this agent all of the information, only to get the response “Oh sorry, you’re in the wrong department, please wait while I transfer you. Mildly I think “Okay, mistakes happen it’s all fine and well. So I wait to be transferred.
And I wait,
And I wait,
And I wait…
Finally, after 35 minutes of continues song loops and an Automated Voice saying that “HP Appreciates my time and wishes to help me faster, please wait on the line for the next available agent.” I’m connected to an Agent. Again, they ask for my information, my name, my notebook ID and version and of course, my Serial Number. Another 5 minutes goes by and I wait patiently. The next Operator, who I will refer to as “Operator 2″ tells me that, again I’m in the wrong department. “Operator 2″ I say with frustration in my voice, one of your agents just Redirected me TO YOU! As she rushes to get me off the phone all I hear is “Yes sir, yes sir, I understand, sorry sir please wait on the line.” Now, well infuriated I hold again. I wait, and wait some more. Finally I’m connected, for about 10 seconds. Someone picks up the line, I hear whispers in the background and they quickly hang up. The bastards just hung up on me.
So lets see, waiting for the first agent took me about 20 minutes, transferring me to Operator 2 took 35 minutes, and when I’m redirected a final time it took in and around 10 – 15 minutes. So let’s do the math, 20+35=55 minutes plus the 10-15 minute Transfer where they hung up on me, that’s in around 65 – 70 minutes. So in total, Hewlett-Packard (HP) just wasted over an hour of my time.
So Congratulations HP, You Out of all of the support reps I’ve dealt with this year, are by far the worst I’ve ever had the displeasure of attempting to do business with. In conclusion, You suck.
My advice for anyone looking for support with HP products, go to your local computer shop, or buy a completely new computer. It will save you a lot of time, hassle and money. As I’m sure they charged me for the call.